Job Title: Scheduler

Reports To: The Scheduler position will report directly to the Clinic Manager.

Position Summary

To perform a variety of patient care activities to assist physicians and nursing personnel.

Responsibilities and Duties:

Patients – Administrative functions

• Schedules patient appointments via phone call, online appointment request and reschedules appointments due to template changes.
• Registers patient appointments and verifies insurance. Obtains insurance information does not verify insurance.
• Refers or triages patients to appropriate nursing staff.
• Adheres to HIPAA guidelines/regulations/annual HIPAA training.
• Receives communication from patients via the patient portal regarding appointment changes that are needed and to update demographic information.

Schedules patients for testing procedures.

• Determines appropriate time/types of appointments and procedures.
• Assists with internal referrals to schedule appointment.
• Sends documentation to appropriate parties regarding patient care.

Maintains effective business relations with patients, physicians, vendors, and other business professionals.

• Resolves or appropriately refers questions, requests, and issues.
• Obtains and conveys information as needed.

Performs other job-related duties as assigned.

• Attends required staff meetings and in-services.
• Adheres to HIPAA guidelines/regulations/annual HIPAA training and other required training.

Education

• A high school education or GED.

Work Experience

• One to three years of similar or related experience

Knowledge

• Knowledge of word processing and spreadsheet applications.

Skills/Abilities

• High call volume medical scheduling
• Proficient computer skills.
• Excellent communication skills
• Solid analytical, creative, and problem-solving abilities.
• Well organized.
• Able to work well independently.
• Able to assist, direct, and coordinate others.
• Attention to detail.

Physical Requirements

• Frequent sitting, standing, walking, grasping, carrying, and speaking; Occasional reaching, bending, and stooping; Frequent use of computer, keyboard, copier, and phone.

Interpersonal Skills

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Work Environment

• Environmentally controlled medical office environment: Work hours subject to office needs to ensure coverage during all hours of operation; Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.

Benefits: Benefits Eligible

For more information on UCF Health benefits including cost go to: https://ucfhealth.com/careers/